Overview

CovCares is a covid medical care application that is designed to create an even more comfortable method for people to get access to medical care from both government and private agencies.

Timeline My role

1 February - 6 March 2022 ( 5 weeks ) UX designer & Researcher

Introduction

Two months ago, my best friend, Preawa, accidentally had Covid-19 after meeting with her old friend. It finally turned out that she had very difficult situation before getting medical care. It was such a horrible experiences for her to be forced to wait and undergone a number of processes. Fortunately, she is a juvenile who have good health. But what about any other people in our country ? There were more than millions of elderly, disabled and more who are even much in risk of their life and they are all stuck with medical care accessibility processes and wait hopelessly for it. So how could I be the help for those people ? that is the question I asked myself and here comes this project.

User research

Research plan

Within the 5-week timeframe, I came up with research plan and precisely chose the right research methods to make me gain valuable insight which will transform into a design as a solution to people’s pain. First of all, I tried to pre-screening interviewing participant with criteria ( Participant mix ) to create such a quality sample. and then wrote semi-structured interview questions to help participants express their opinion freely.

User interview

This project sample size is 6 people which is resulted from an alignment between my expectation and feasibility as a student. I mainly conducted interviewing via Zoom which is easy to access anywhere. However, participant who aged more than 40 felt like adopting Zoom is difficult to them. Therefore I pivoted to phone-call and face-to-face talk method instead.

Research findings

Qualitative insights

Quantitative insights

User personas and journeys

Targeted user personas

After gathering all research findings, group of personas went as I assumed it could be when I planned a research plan. There are 2 groups of personas mainly divided by age

• Teenager group who is young and don't know how to handle it

• Elderly group who needs medical service as fast as possible

  
  

  

Teenager

First group of user is teenager group. Because of lack of experience, when they have Covid-19, they tends to be unaware what to do to handle it. Their another frustration is communication problems with government agencies as it shows in a persona below

Elderly

While those first group of user have expectation about being healed and getting back to normal life as fast as possible. This other group, instead, feel that they want to make sure they can get back to normal life as safe as possible. This group is elderly and those with medical conditions. Their pains tend to relate about communication and also hospital bed shortage problems.

Ideate

Let's be realistic, with Feasibility vs Value Analysis

I cannot solve all problems. With multiple problems, It is difficult to solve all of it with design. As some of problems are directly related to government’s responsibilities such as supply problem. Therefore, I decided to conduct an analysis with feasibility vs value grid to see whether which problems both worth to solve and align with my capacities as a student.

How might we framework

I started using how might we framework based on stats and data I have on hands, therefore Ideas gaining from ideation will be more evidence-based and outcome-oriented.

Ideation

Design

Contact feature

Covid guide feature

Overview of design

User testing

Usability testing

Participant screening

In this test, I was trying to come with some criteria to screen participants. They are required to be those who experienced having covid-19 and contacting related agencies to access medical care. With this criteria, it would help participant comparing 2 different service design clearly and will finally result in insightful information which will later enhance usability of this application

Self reflection